Returns & Refunds Policy
At Chile Mojo, we want you to be completely satisfied with your spicy haul; if your items arrive damaged or don't meet your expectations, we offer a straightforward return process within 30 days of purchase.
Contact Our Team
Email our support team with your order number and photos of any damaged or incorrect food items to initiate the return request.
Review Approval
Our team will review your request within 48 hours to ensure it complies with health and safety regulations regarding perishable goods.
Secure Packaging
Once approved, carefully pack the unopened items in their original packaging to prevent breakage during the return transit.
Refund Processing
After we receive and inspect your return, we will issue a full refund to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing