Frequently Asked Questions
Everything you need to know about bringing the heat to your kitchen.
How do you ensure the freshness of your dried chiles and spices?
We source our products in small batches and store them in climate-controlled environments. All items are sealed in high-barrier packaging to preserve essential oils, aroma, and heat levels until they reach your door.
What is your shipping policy for fragile glass bottles?
We are experts at shipping hot sauce. Every glass bottle is individually bubble-wrapped and packed in heavy-duty corrugated boxes with biodegradable void-fill to ensure your order arrives intact.
Do you offer international shipping?
Currently, we ship within the domestic region. Please note that food import regulations vary by country; we recommend checking your local customs guidelines before attempting to arrange third-party international forwarding.
How can I determine the heat level of a product before buying?
We use a standardized 'Mojo Heat Scale' ranging from 1 (Mild) to 10+ (Extremely Hot). You can find this rating on every product page to help you choose the right level of spice for your palate.
What is your return policy for food items?
For safety and hygiene reasons, we cannot accept returns on food products. However, if your order is damaged during transit or if you receive the incorrect item, please contact us within 48 hours for a replacement or refund.
Are your products suitable for specific dietary requirements?
Many of our sauces and spices are gluten-free, vegan, and keto-friendly. Detailed ingredient lists and allergen warnings are provided on each product description page to help you make informed choices.